Frequently Asked Questions

CHRIS, our General Manager and the entire CASA GORDON TEAM welcome you to
one of the greatest vacations of your life!

Yes, a signature of the group leader is required on the legal agreement. There is no refund upon cancellation, so we highly recommend travelers insurance.

Passport for proof of citizenship is required.

Yes, we have useful information for all guests traveling to Cozumel and staying at Casa Gordon.

We no longer greet guests at the airport, but we will provide needed information to arrive safely to Casa Gordon. Unfortunately, due to the local taxi union's regulations, we are not allowed to transport our guests or their luggage.

Approximately one half hour's drive from town/airport, south of the island, 18.244 KM on the South Coastal Highway.

Manager will be happy to help make arrangements for after hours taxis from the Casa Gordon to town. We have a private taxi company that takes care of Casa Gordon guests needs to/from villa, to/from marina, to/from activities and to/from dinner.

Arrival Airport Shuttle Service: Van shuttle service offered with certified airport taxi drivers. No advance reservations needed. After you leave customs, there is an office located in the airport to purchase tickets to Casa Gordon. CozuShuttle and Flex Shuttle are available in the airport terminal. Private shuttle vans can be rented with driver. No private or personal driver services like Uber are offered at the airport or on the island.

There are 2 car rental agencies at the airport: AVIS and HERTZ. Others are not allowed inside the airport area. Please check with your preferred car rental agency to see if they provide shuttle service to their car rental business. It is always better to deal with car rentals locally, to avoid unpleasant surprises!

We recommend Sol y Mar Car Rentals located close to the airport. GENERAL MANAGER CHRIS will be glad to help you with the reservations.

We DO NOT recommend renting scooters.

From the USA: 011 52 987 872 9559, ext. 131 office or dial 0

Call local: 872 9559, ext. 131 office or dial 0

We have someone staying on the site during the night, and an electronic system at the main entrance gate will protect your privacy.

We are proud to say that CASA GORDON is a very safe place.

Yes, each room has its own phone, you can call from room to room and make local calls.

Yes, there is WI-FI internet.

No need, we have them at Casa Gordon for your use.

No, but the staff will be happy to do small loads for $5 US per load during non-peak hours.

Yes, Casa Gordon will provide a hand and body soap, but no shampoo/conditioner.

Yes, there are 2 irons and boards available at Casa Gordon.

Yes, hair dryers are available in every room.

No, we have 110 Volt power and plugs, same as the US.

We include the shopping, groceries, cooking, service and clean up.

NOT INCLUDED are bottled water, beverages, wine/liquor, bartender, cook/wait staff tip and additional markup items such as guacamole, snacks and purchased requests.

Yes, the grocery store also sells beer/liquor. Drinks will be stored in refrigerators especially for the guests self-service, located in the kitchen.

Yes, upon request we will purchase drinks/snacks for the cost of receipts, plus a 20% service charge. Drink and snack menus are available.

Sure, complete with cake party items, pinata, flowers or whatever you request (special rates apply).

Guests with special dietary restrictions, special needs children, gluten free or vegetarian needs will be accommodated; please let us know so we can plan accordingly.

Arrangements for chef service must be made two weeks before departure. There are worksheets for your convenience in making your menu selections.

Once chef services are decided, TFA will collect the chef package invoice two weeks prior to yourarrival. Payment by check/wire accepted. 3.5% processing fee for credit card payment.

Once chef services are decided, TFA will collect Beverage/Groceries invoice prior to your departure. Payment by check/wire accepted. 3.5% processing fee for credit card payment.

Any extra services provided such as long distance calls are taken from the Security deposit. Long distance calls are recorded room by room, and will be submitted with the final check out invoice. House manager will have your receipts at the time of your departure.

Tips are appreciated for good service, (families are leaving an average of 6% to 10% of the rental price depending on the extent of service and size of group). If any, please leave the tips in cash with GENERAL MANAGER ONLY, so that tips are divided fairly among all staff.

Yes, due to bedding options and house rules, the group leader must complete a master room list, complete with names and age divisions.

Yes, we have floor plans for Casa Gordon.

Yes, we have various blow up mattresses designed for young children. Only one blow-up mattress will fit in each courtyard bedroom. We also have 3 pack-n-plays.

  • Plasma TV with Roku TV in media room
  • WI-FI internet
  • Blu-Ray DVD/CD player in media room
  • Blu-Ray DVD players in all bedrooms
  • DVD movie library
  • Bose portable speaker system
  • Pool table
  • Outdoor ping pong table
  • Chess table
  • Backgammon set
  • Board games
  • Book library
  • Volleyball and net
  • Hammocks
  • 2 Kayaks
  • 3 Stand up paddles
  • Binoculars
  • Exercise room - 2 Bikes, Precor, and Universal Weight Station

GENERAL MANAGER, CHRIS, will be happy to help you in planning other activities:

  • Scuba diving
  • Snorkeling
  • Sailing
  • Parasailing
  • Sport fishing
  • Horseback riding
  • Golfing
  • Swimming with dolphins
  • Submarine trip
  • Jeep tours
  • Tours to the Mayan ruins on the mainland
  • Dinner recommendations and reservations
  • Hair braiding at the house upon request
  • Spa services (massage etc.) at the house upon request.

Weather permitting, the scuba/snorkel/parasail boats will pick up right in front of the villa!

Yes, we have a "WELCOME TO CASA GORDON, COZUMEL" information package.

Included is "how and when check-in/check-out reminders work", "directions to CASA GORDON", "phone number and emergency numbers", "what to pack", "do's and don'ts at CASA GORDON", and "travel documents reminders".

ONLY registered guests are allowed on property, additional guest gatherings such as weddings and special occasions require permission for ingress at CASA GORDON. Guests must adhere to maximum guest rules.

PLEASE do not offer alcohol drinks to the staff, neither during nor after working hours.

PLEASE do not smoke in the house. Do not dispose of butts in sand or gardens. Ask for ashtrays if you want to smoke outside.

For your safety, PLEASE use only our plastic glasses outdoors.

Guest use of the stove and outside grill is prohibited. Sorry, it's the chef's kitchen!

Room keys have to be returned directly to MANAGER before departure or they will be considered lost.

PLEASE don't take or lose our beach towels.

PLEASE do not leave trash on our beach or in our jungle.

THANKS for your consideration for all house rules.