Frequently Asked Questions
CHRIS, our General Manager and the entire CASA GORDON TEAM welcome you to
one of the greatest vacations of your life!

Manager will be happy to help make arrangements for after hours taxis from the Casa Gordon to town. We have a private taxi company that takes care of Casa Gordon guests needs to/from villa, to/from marina, to/from activities and to/from dinner.
Arrival Airport Shuttle Service: Van shuttle service offered with certified airport taxi drivers. No advance reservations needed. After you leave customs, there is an office located in the airport to purchase tickets to Casa Gordon. CozuShuttle and Flex Shuttle are available in the airport terminal. Private shuttle vans can be rented with driver. No private or personal driver services like Uber are offered at the airport or on the island.
There are 2 car rental agencies at the airport: AVIS and HERTZ. Others are not allowed inside the airport area. Please check with your preferred car rental agency to see if they provide shuttle service to their car rental business. It is always better to deal with car rentals locally, to avoid unpleasant surprises!
We recommend Sol y Mar Car Rentals located close to the airport. GENERAL MANAGER CHRIS will be glad to help you with the reservations.
We DO NOT recommend renting scooters.
From the USA: 011 52 987 872 9559, ext. 131 office or dial 0
Call local: 872 9559, ext. 131 office or dial 0
We have someone staying on the site during the night, and an electronic system at the main entrance gate will protect your privacy.
We are proud to say that CASA GORDON is a very safe place.
We include the shopping, groceries, cooking, service and clean up.
NOT INCLUDED are bottled water, beverages, wine/liquor, bartender, cook/wait staff tip and additional markup items such as guacamole, snacks and purchased requests.
- Plasma TV with Roku TV in media room
- WI-FI internet
- Blu-Ray DVD/CD player in media room
- Blu-Ray DVD players in all bedrooms
- DVD movie library
- Bose portable speaker system
- Pool table
- Outdoor ping pong table
- Chess table
- Backgammon set
- Board games
- Book library
- Volleyball and net
- Hammocks
- 2 Kayaks
- 3 Stand up paddles
- Binoculars
- Exercise room - 2 Bikes, Precor, and Universal Weight Station
GENERAL MANAGER, CHRIS, will be happy to help you in planning other activities:
- Scuba diving
- Snorkeling
- Sailing
- Parasailing
- Sport fishing
- Horseback riding
- Golfing
- Swimming with dolphins
- Submarine trip
- Jeep tours
- Tours to the Mayan ruins on the mainland
- Dinner recommendations and reservations
- Hair braiding at the house upon request
- Spa services (massage etc.) at the house upon request.
Weather permitting, the scuba/snorkel/parasail boats will pick up right in front of the villa!
Yes, we have a "WELCOME TO CASA GORDON, COZUMEL" information package.
Included is "how and when check-in/check-out reminders work", "directions to CASA GORDON", "phone number and emergency numbers", "what to pack", "do's and don'ts at CASA GORDON", and "travel documents reminders".
ONLY registered guests are allowed on property, additional guest gatherings such as weddings and special occasions require permission for ingress at CASA GORDON. Guests must adhere to maximum guest rules.
PLEASE do not offer alcohol drinks to the staff, neither during nor after working hours.
PLEASE do not smoke in the house. Do not dispose of butts in sand or gardens. Ask for ashtrays if you want to smoke outside.
For your safety, PLEASE use only our plastic glasses outdoors.
Guest use of the stove and outside grill is prohibited. Sorry, it's the chef's kitchen!
Room keys have to be returned directly to MANAGER before departure or they will be considered lost.
PLEASE don't take or lose our beach towels.
PLEASE do not leave trash on our beach or in our jungle.
THANKS for your consideration for all house rules.